Why an inspection app?
A more consistent driveway experience
Previously, the Motorway experience ended when a third-party driver arrived to collect the seller's car — a critical touchpoint we had no control over. This last-mile interaction often lacked consistency and transparency, risking seller trust and damaging the perception of our service.
To fix this, I led the design of Motorway Collect — a purpose-built mobile app for inspectors, designed to bring structure, quality, and consistency to the handover moment. The goal: turn a fragmented, manual inspection process into a streamlined and guided experience aligned with Motorway's brand and service standards.
Through clear workflows, intuitive photo capture, and helpful checklists, the app supports drivers in delivering professional, reliable collections — all while giving sellers confidence and peace of mind.
Results & metrics
Through continuous testing and adaptation of our designs since the release of the product we have been able to determine that the product is beneficial to users and has indeed made the process much more efficient.
50%
increase in inspection efficiency.
90%
adoption rate due to streamlined workflow.
19,000+
jobs completed since the January launch app.
This was one of the first touchpoints I designed that directly served third-party partners. It challenged me to think beyond the seller experience and build trust at the operational edge of the product — a space previously unexplored by our design team.
